Knowledge management and team innovation: understanding the team processes underlying high innovativeness

Conference item


Moser, KS, Dawson, JF and West, MA (2009). Knowledge management and team innovation: understanding the team processes underlying high innovativeness. Academy of Management Proceedings 2009. Chicago, USA 06 - 11 Aug 2009 Chicago Academy of Management. doi:10.5465/AMBPP.2009.44277990
AuthorsMoser, KS, Dawson, JF and West, MA
Abstract

Being innovative means being willing ‘to go the extra mile’ beyond routine tasks in teams. It also means that team members are willing to consider different perspectives in heterogeneous teams and to share information. Important antecedents of team innovation are successful information sharing and helping behaviour among team members. Although the importance of information sharing for innovation is seemingly self-evident, we still know very little about the group processes that support team innovation (West, 2002). Information sharing is a group process that is an indispensable part of team integration. Team roles and team tasks need to be discussed to successfully achieve team goals. In heterogeneous teams with members from different occupational backgrounds integrating processes such as information sharing are even more important. To date, research on information sharing has focused mainly on the type of information that is shared or unshared (Brodbeck, Kerschreiter, Mojzisch, Frey, & Schulz-Hardt, 2002; Stasser, Stewart, & Wittenbaum, 1995) and on antecedents of information sharing, such as trust (Butler, 1999), task and reward interdependence (Moser & Wodzicki, 2007), or how person perception might affect information exchange (de Bruin & Van Lange, 2000). The link between output measures of group performance, such as innovativeness, and information sharing has always been implied and has been explored theoretically to some extent (Diehl & Ziegler, 2000), but empirical studies that go beyond organisational case studies (Basadur & Gelade, 2006) are still scarce. If we define innovation as the introduction of new ideas and new ways of doing things at work as suggested by West (2002), then sharing information about these new ideas and developing ideas further in the team through information sharing is a prerequisite for team innovation. However, the role of information is likely to be very different for routine team tasks and for team innovation. Especially in heterogeneous teams with members from different occupational backgrounds, task interdependence is likely to be lower for new and innovative processes than for established procedures and routine tasks. This means that information sharing is ‘nice to have’ and would be expected to affect team innovation, but is at the same time not indispensable for completing routine team tasks. This distinction is important, because under low task interdependence different social processes come into play in groups (Moser & Wodzicki, 2007). Information sharing under low task interdependence can be defined as a form of prosocial behaviour at work. It means that team members are willing to put in an extra effort and ‘go the extra mile’ to discuss their perspectives on the team task with colleagues from a different disciplinary background. In the studies presented here we argue that the importance of information sharing and helping behaviour for team innovation should therefore increase if occupational diversity is high and team size is large. The hypothesis was tested in two independent samples of health care teams (N1=72 breast cancer care teams, N2=113 community mental health teams), using team innovation rated by independent experts as outcome variable. Multiple regression analysis showed that helping behaviour had a significant independent effect on innovation for both team types, while information sharing only had a significant association with innovation for breast cancer teams. The interaction effects of team size and occupational diversity were tested with moderated regression analysis for both helping behaviour and information sharing. Both team processes showed strong main effects, which were even stronger if occupational diversity was high. There was also a main effect of team size on innovation, which is increased especially if helping behaviour in the team is strong. The interaction effect with team size could thus be confirmed for both teams, while the interaction with team size was only found for the mental health care teams. The partially different results for the two different team types could be explained by the differences in task and team structures. While mental health teams have stable membership and meet less regularly than breast cancer teams, breast cancer teams are cross-functional teams with multiple team memberships. In conclusion, it can be said that especially helping behaviour seems to be crucial for team innovation. If teams are large, and helping behaviour among team members is strong, the capacity for innovation seems to be greatly increased. Implications for understanding the psychological processes underlying team innovation and for managing knowledge sharing in teams are discussed.

Keywordsinnovation; team performance; information sharing; diversity; knowledge management; team processes
Year2009
JournalAcademy of Management Proceedings 2009
PublisherAcademy of Management
Digital Object Identifier (DOI)doi:10.5465/AMBPP.2009.44277990
File
License
CC BY 4.0
Publication dates
Print11 Aug 2009
Publication process dates
Deposited06 Dec 2017
Accepted30 Mar 2009
Place of publicationChicago
Permalink -

https://openresearch.lsbu.ac.uk/item/87q42

  • 1
    total views
  • 6
    total downloads
  • 0
    views this month
  • 3
    downloads this month

Related outputs

Group Norms in Virtual Work: New Directions
Moser, K and Axtell, C (2016). Group Norms in Virtual Work: New Directions. 2016 Annual Meeting of the Academy of Management. Anaheim, California, USA 05 - 09 Aug 2016 doi:10.5465/AMBPP.2016.15106symposium
'Medikamente sind Bomben' - zum Metapherngebrauch von Lungentransplantations-Patienten mit guter oder ungenügender Compliance
Goetzmann, L, Moser, KS, Vetsch, E, Grieder, E, Naef, R, Russi, EW, Buddeberg, C and Boehler, A (2009). 'Medikamente sind Bomben' - zum Metapherngebrauch von Lungentransplantations-Patienten mit guter oder ungenügender Compliance. Zeitschrift für Medizinische Psychologie. 18 (2), pp. 72-80.
To share or not to share knowledge – that’s the decision! The influence of feedback and expert status in knowledge sharing dilemmas
Moser, K (2018). To share or not to share knowledge – that’s the decision! The influence of feedback and expert status in knowledge sharing dilemmas. Models to Decisions 2018 Conference. University of Cambridge, UK 11 - 14 Jun 2018
Antecedents of team innovation in health care teams
Moser, K, Dawson, JF and West, MA (2018). Antecedents of team innovation in health care teams. Creativity and Innovation Management.
The role of metaphors in acquiring and transmitting knowledge
Moser, KS (2004). The role of metaphors in acquiring and transmitting knowledge. in: Fischer, M, Boreham, N and Nyhan, B (ed.) European perspectives on learning at work. The acquisition of work process knowledge Luxembourg Cedefop Reference Series 56. pp. 148-163
Managing experts by managing diversity: Individual motivations for sharing expertise in work teams
Moser, KS (2009). Managing experts by managing diversity: Individual motivations for sharing expertise in work teams. Academy of Management Proceedings 2009.
Psychological processing of transplantation in lung recipients: A quantitative study of organ integration and the relationship to the donor
Goetzmann, L, Irani, S, Moser, KS, Schwegler, K, Stamm, M, Spindler, A, Buddeberg, C, Boehler, A and Klaghofer, R (2010). Psychological processing of transplantation in lung recipients: A quantitative study of organ integration and the relationship to the donor. British Journal of Health Psychology. 14 (4), pp. 667-680.
Enhancing Ministry & Improving Clergy Well-Being: Exploring the impact of Bowen’s Systems Coaching on the Work-Related Psychological Health of Clergy
Kissell, K, Moser, KS and Dubowski, J (2017). Enhancing Ministry & Improving Clergy Well-Being: Exploring the impact of Bowen’s Systems Coaching on the Work-Related Psychological Health of Clergy. British Psychological Society: Division of Counselling Psychology Annual Conference. Stratford Upon Avon, UK 07 - 08 Jul 2017 London South Bank University.
Rollenverhalten in der Kommunikation und Grounding-Prozesse
Moser, KS (2005). Rollenverhalten in der Kommunikation und Grounding-Prozesse. in: Porschen, S and Bolte, A (ed.) Zugänge zu kooperativer Arbeit. Analysen zum Kooperationshandeln in Arbeitssituationen Munich, Germany ISF München. pp. 85-92
The effect of reward interdependence on cooperation and information-sharing intentions
Moser, KS and Wodzicki, K (2007). The effect of reward interdependence on cooperation and information-sharing intentions. Swiss Journal of Psychology. 66, pp. 117-127.
Metaphors as symbolic environment of the self: How self-knowledge is expressed verbally
Moser, KS (2007). Metaphors as symbolic environment of the self: How self-knowledge is expressed verbally. Current Research in Social Psychology. 12, pp. 151-178.
The interplay of 'big five' personality factors and metaphorical schemas - a pilot study with 20 lung transplantat recipients
Goetzmann, L, Moser, KS, Vetsch, E, Grieder, E, Klaghofer, R, Naef, R, Russi, EW, Boehler, A and Buddeberg, C (2007). The interplay of 'big five' personality factors and metaphorical schemas - a pilot study with 20 lung transplantat recipients. The Qualitative Report. 12 (3), pp. 397-413.
What do patients think after lung-transplantation about their self, body, and social network? A quantitative analysis of categorical interview data
Goetzmann, L, Moser, KS, Vetsch, E, Klaghofer, R, Naef, R, Russi, EW, Buddeberg, C and Boehler, A (2006). What do patients think after lung-transplantation about their self, body, and social network? A quantitative analysis of categorical interview data. Psycho-Social Medicine. 3, pp. 1-9.
The Influence of Feedback and Expert Status in Knowledge Sharing Dilemmas
Moser, KS (2017). The Influence of Feedback and Expert Status in Knowledge Sharing Dilemmas. Applied Psychology.
The Role of Norms in Virtual Work: A Review and Agenda for Future Research
Moser, KS and Axtell, C (2013). The Role of Norms in Virtual Work: A Review and Agenda for Future Research. Journal of Personnel Psychology. 12 (1), pp. 1-6.
Only a click away? – What makes virtual meetings, emails and outsourcing successful
Moser, KS (2013). Only a click away? – What makes virtual meetings, emails and outsourcing successful. Management Articles of the Year. 2013, pp. 25-30.
Collaboration Time Influences Information-Sharing at Work
Moser, KS and Kaemmer, J (2017). Collaboration Time Influences Information-Sharing at Work. Team Performance Management.
The Role of Context in Virtual Work
Moser, KS, Vartiainen, MA and Cramton, C (2015). The Role of Context in Virtual Work. Academy of Management Annual Meeting Proceedings. 2015 (Jan), pp. 13582-13582.
Status Effects on Reactions to Communication Norm Violations
Axtell, C and Moser, KS (2016). Status Effects on Reactions to Communication Norm Violations. Management, AO (ed.) Academy of Management 2016 Annual Meeting. Anaheim, CA, USA 05 - 09 Aug 2016 AoM.
The Challenges of Digitalization in Higher Education Teaching
Moser, KS (2016). The Challenges of Digitalization in Higher Education Teaching. in: Zimmermann, T, Jütte, W and Horvath, F (ed.) University Continuing Education: Facts and Future (Arenen der Weiterbildung) Bern, Switzerland HEP Verlag. pp. 93-100