To share or not to share knowledge – that’s the decision! The influence of feedback and expert status in knowledge sharing dilemmas

Conference poster


Moser, K (2018). To share or not to share knowledge – that’s the decision! The influence of feedback and expert status in knowledge sharing dilemmas. Models to Decisions 2018 Conference. University of Cambridge, UK 11 - 14 Jun 2018
AuthorsMoser, K
TypeConference poster
Abstract

Groups and organisations set cooperative goals for their members, yet in reality some team members contribute more than others to these goals. Experts, in particular, face a social dilemma: From the group’s perspective they should share their knowledge, whereas individually they are better off not sharing, because acquiring knowledge is costly and they would give up a competitive advantage. Experts also have no way of knowing beforehand how much others are willing and able to contribute, so have to make a decision under uncertainty. Two experiments (N1=96, N2=192) tested the hypothesis, derived from indirect reciprocity theory, that experts contribute more if their status is being recognized. Expert status was manipulated under different performance feedback conditions and the impact on people’s contributions in two different knowledge-sharing tasks was analysed. In both studies, experts contributed more when feedback was individualized and public, ensuring both individual status rewards and public recognition. In contrast, novices contributed more when performance feedback was collective, regardless of whether it was public or private feedback. Novices didn’t have to fear negative performance evaluations under group feedback and could gain in social status as members of a successful group. Social value orientation moderated expert contributions in Study 2, with proself-oriented experts being particularly susceptible to reputation gains. In the control condition, no feedback or information about levels of expertise was given at all and both experts and novices reduced their contributions significantly under full uncertainty. The studies contribute to the neglected aspect of motivation in knowledge sharing dilemmas where collective and individual interests are not necessarily aligned, especially in the case of high expertise. They further contribute to understanding behaviour under uncertainty with respect to intangible assets.

Keywordsdecisions under uncertainty; knowledge sharing dilemmas; expertise transfer; status; expert power; novices; asymmetric collaborations; cooperation; groups
Year2018
Accepted author manuscript
License
CC BY 4.0
Publication dates
Print11 Jun 2018
Publication process dates
Deposited15 Aug 2018
Accepted01 Jun 2018
Permalink -

https://openresearch.lsbu.ac.uk/item/86q9v

  • 5
    total views
  • 2
    total downloads
  • 3
    views this month
  • 2
    downloads this month

Related outputs

Group Norms in Virtual Work: New Directions
Moser, K and Axtell, C (2016). Group Norms in Virtual Work: New Directions. 2016 Annual Meeting of the Academy of Management. Anaheim, California, USA 05 - 09 Aug 2016 doi:10.5465/AMBPP.2016.15106symposium
'Medikamente sind Bomben' - zum Metapherngebrauch von Lungentransplantations-Patienten mit guter oder ungenügender Compliance
Goetzmann, L, Moser, KS, Vetsch, E, Grieder, E, Naef, R, Russi, EW, Buddeberg, C and Boehler, A (2009). 'Medikamente sind Bomben' - zum Metapherngebrauch von Lungentransplantations-Patienten mit guter oder ungenügender Compliance. Zeitschrift für Medizinische Psychologie. 18 (2), pp. 72-80.
Antecedents of team innovation in health care teams
Moser, K, Dawson, JF and West, MA (2018). Antecedents of team innovation in health care teams. Creativity and Innovation Management.
The role of metaphors in acquiring and transmitting knowledge
Moser, KS (2004). The role of metaphors in acquiring and transmitting knowledge. in: Fischer, M, Boreham, N and Nyhan, B (ed.) European perspectives on learning at work. The acquisition of work process knowledge Luxembourg Cedefop Reference Series 56. pp. 148-163
Knowledge management and team innovation: understanding the team processes underlying high innovativeness
Moser, KS, Dawson, JF and West, MA (2009). Knowledge management and team innovation: understanding the team processes underlying high innovativeness. Academy of Management Proceedings 2009. Chicago, USA 06 - 11 Aug 2009 Chicago Academy of Management. doi:10.5465/AMBPP.2009.44277990
Managing experts by managing diversity: Individual motivations for sharing expertise in work teams
Moser, KS (2009). Managing experts by managing diversity: Individual motivations for sharing expertise in work teams. Academy of Management Proceedings 2009.
Psychological processing of transplantation in lung recipients: A quantitative study of organ integration and the relationship to the donor
Goetzmann, L, Irani, S, Moser, KS, Schwegler, K, Stamm, M, Spindler, A, Buddeberg, C, Boehler, A and Klaghofer, R (2010). Psychological processing of transplantation in lung recipients: A quantitative study of organ integration and the relationship to the donor. British Journal of Health Psychology. 14 (4), pp. 667-680.
Enhancing Ministry & Improving Clergy Well-Being: Exploring the impact of Bowen’s Systems Coaching on the Work-Related Psychological Health of Clergy
Kissell, K, Moser, KS and Dubowski, J (2017). Enhancing Ministry & Improving Clergy Well-Being: Exploring the impact of Bowen’s Systems Coaching on the Work-Related Psychological Health of Clergy. British Psychological Society: Division of Counselling Psychology Annual Conference. Stratford Upon Avon, UK 07 - 08 Jul 2017 London South Bank University.
Rollenverhalten in der Kommunikation und Grounding-Prozesse
Moser, KS (2005). Rollenverhalten in der Kommunikation und Grounding-Prozesse. in: Porschen, S and Bolte, A (ed.) Zugänge zu kooperativer Arbeit. Analysen zum Kooperationshandeln in Arbeitssituationen Munich, Germany ISF München. pp. 85-92
The effect of reward interdependence on cooperation and information-sharing intentions
Moser, KS and Wodzicki, K (2007). The effect of reward interdependence on cooperation and information-sharing intentions. Swiss Journal of Psychology. 66, pp. 117-127.
Metaphors as symbolic environment of the self: How self-knowledge is expressed verbally
Moser, KS (2007). Metaphors as symbolic environment of the self: How self-knowledge is expressed verbally. Current Research in Social Psychology. 12, pp. 151-178.
The interplay of 'big five' personality factors and metaphorical schemas - a pilot study with 20 lung transplantat recipients
Goetzmann, L, Moser, KS, Vetsch, E, Grieder, E, Klaghofer, R, Naef, R, Russi, EW, Boehler, A and Buddeberg, C (2007). The interplay of 'big five' personality factors and metaphorical schemas - a pilot study with 20 lung transplantat recipients. The Qualitative Report. 12 (3), pp. 397-413.
What do patients think after lung-transplantation about their self, body, and social network? A quantitative analysis of categorical interview data
Goetzmann, L, Moser, KS, Vetsch, E, Klaghofer, R, Naef, R, Russi, EW, Buddeberg, C and Boehler, A (2006). What do patients think after lung-transplantation about their self, body, and social network? A quantitative analysis of categorical interview data. Psycho-Social Medicine. 3, pp. 1-9.
The Influence of Feedback and Expert Status in Knowledge Sharing Dilemmas
Moser, KS (2017). The Influence of Feedback and Expert Status in Knowledge Sharing Dilemmas. Applied Psychology.
The Role of Norms in Virtual Work: A Review and Agenda for Future Research
Moser, KS and Axtell, C (2013). The Role of Norms in Virtual Work: A Review and Agenda for Future Research. Journal of Personnel Psychology. 12 (1), pp. 1-6.
Only a click away? – What makes virtual meetings, emails and outsourcing successful
Moser, KS (2013). Only a click away? – What makes virtual meetings, emails and outsourcing successful. Management Articles of the Year. 2013, pp. 25-30.
Collaboration Time Influences Information-Sharing at Work
Moser, KS and Kaemmer, J (2017). Collaboration Time Influences Information-Sharing at Work. Team Performance Management.
The Role of Context in Virtual Work
Moser, KS, Vartiainen, MA and Cramton, C (2015). The Role of Context in Virtual Work. Academy of Management Annual Meeting Proceedings. 2015 (Jan), pp. 13582-13582.
Status Effects on Reactions to Communication Norm Violations
Axtell, C and Moser, KS (2016). Status Effects on Reactions to Communication Norm Violations. Management, AO (ed.) Academy of Management 2016 Annual Meeting. Anaheim, CA, USA 05 - 09 Aug 2016 AoM.
The Challenges of Digitalization in Higher Education Teaching
Moser, KS (2016). The Challenges of Digitalization in Higher Education Teaching. in: Zimmermann, T, Jütte, W and Horvath, F (ed.) University Continuing Education: Facts and Future (Arenen der Weiterbildung) Bern, Switzerland HEP Verlag. pp. 93-100