Label-checking strategies to adapt behaviour to design
Conference item
Smith-Spark, JH, Katz, HB, Marchant, A and Wilcockson, TDW (2015). Label-checking strategies to adapt behaviour to design. ECCE 2015 – European Conference on Cognitive Ergonomics. Warsaw, Poland 01 - 03 Jul 2015 ACM. https://doi.org/10.1145/2788412.2788425
Authors | Smith-Spark, JH, Katz, HB, Marchant, A and Wilcockson, TDW |
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Abstract | Despite robust quality control procedures, labelling errors on fresh produce are estimated to cost the UK supermarket industry approximately £50million pounds per year in product recalls and wastage. Changing the format of the labels themselves is not a viable option. Instead, the challenge is to change or guide human operatives’ behaviour so that label printing errors do not go undetected during quality control procedures. To this end, a simulated label checking task was presented to naïve participants to compare more systematic and strategic methods of label checking. Two conditions in which behaviour was computer-led were compared with a control condition in which checkers adopted their own idiosyncratic checking method. The data indicate that the two computer-led approaches resulted in improved levels of accuracy. Pushing label checkers towards a more systematic approach would appear to be effective in reducing undetected label errors, and could lead potentially to significant financial savings and reduced |
Year | 2015 |
Journal | Proceedings of European Conference on Cognitive Ergonomics (ECCE) 2015 The 33rd annual conference of the European Association of Cognitive Ergonomics |
Publisher | ACM |
Digital Object Identifier (DOI) | https://doi.org/10.1145/2788412.2788425 |
Web address (URL) | http://dl.acm.org/citation.cfm?doid=2788412.2788425 |
Accepted author manuscript | License |
Publication dates | |
01 Jul 2015 | |
Publication process dates | |
Deposited | 07 Feb 2017 |
Accepted | 01 Jul 2015 |
ISBN | 978-1-4503-3612-3 |
https://openresearch.lsbu.ac.uk/item/87674
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