Reducing quality control errors by guiding behavior

Conference paper

Smith-Spark, JH, Katz, HB, Marchant, A and Wilcockson, TDW (2016). Reducing quality control errors by guiding behavior. 6th International Ergonomics Conference Ergonomics 2016 – Focus on synergy. Zadar, Croatia 15 - 18 Jun 2016 Croatian Ergonomics Society. pp. 315 - 322
AuthorsSmith-Spark, JH, Katz, HB, Marchant, A and Wilcockson, TDW
TypeConference paper
Abstract

It is estimated that human error in the quality control checking of product labels on consumer packaging costs the UK retail industry £50m per annum. Our research program aimed to understand the behavior of individuals when performing label checks on fresh produce in order to inform the development of a software application designed to support quality control. On a simulated label checking task, eye-tracking data showed that individuals used different checking methods. A more systematic method led to higher accuracy. Two computer-assisted approaches, varying in the level of computer support provided, were then designed to push checkers towards systematic checking. Greater improvements in accuracy were found under the computer-assisted approaches than under a control condition. A three-month onsite trial of a software application designed on the basis of these research findings led to a 100% decrease in quality control errors.

KeywordsQuality control checking; Distributed cognition; Human error; Cognitive load
Year2016
JournalBook of Proceedings of the 6th International Ergonomics Conference Ergonomics 2016 – Focus on synergy
PublisherCroatian Ergonomics Society
ISSN1848-9699
Accepted author manuscript
License
File Access Level
Open
Publication dates
Print15 Jun 2016
Publication process dates
Deposited11 Aug 2016
Accepted31 Mar 2016
Page range315 - 322
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https://openresearch.lsbu.ac.uk/item/873vw

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