Incessant Struggle to be Heard: A Study of Temporary Agency and Platform Workers’ Voice

Journal article


Oyetunde, K., Prouska, R. and McKearney, A. (2023). Incessant Struggle to be Heard: A Study of Temporary Agency and Platform Workers’ Voice. Academy of Management Proceedings. 2023 (1). https://doi.org/10.5465/amproc.2023.11568abstract
AuthorsOyetunde, K., Prouska, R. and McKearney, A.
Abstract

Triangular workers are vulnerable to unfavourable employment relations practices particularly in developing economic contexts characterised by a high rate of un/under-employment and poverty. Theoretically framed on Hirschman’s exit, voice, and loyalty (EVL) theory and drawing on the triangular work literature, our study compares the voice regimes in physically and digitally mediated triangular work in a developing context. Based on a qualitative study of temporary agency and platform workers in Nigeria, we demonstrate that triangular workers are in a constant struggle to voice their grievances, more so for platform workers than for temporary agency workers. Workers’ individual considerations, organisation structural, and external societal influences drive or impede triangular workers’ voice. However, triangular workers respond to voice restriction with loyalty or exit depending on the degree of their career commitment, and availability of alternative opportunity. Our study extends the voice and EVL theory by conceptualising an initial EVL-led framework of triangular workers’ voice. It offers avenues for future research and presents practical implications for practitioners.

KeywordsBusiness & Management
Year2023
JournalAcademy of Management Proceedings
Journal citation2023 (1)
PublisherAcademy of Management
ISSN0065-0668
2151-6561
Digital Object Identifier (DOI)https://doi.org/10.5465/amproc.2023.11568abstract
Publication dates
Print24 Jul 2023
Publication process dates
Deposited12 Sep 2023
Accepted author manuscript
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Open
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