Enhancing supply chain innovation and operational agility through knowledge acquisition from the social media: A microfoundational approach

Journal article

Ghouri, A., Akhtar, P., Venkatesh, V.G., Ashraf, A., Arsenyan, G., Tarba, S.Y. and Khan, Z. (2023). Enhancing supply chain innovation and operational agility through knowledge acquisition from the social media: A microfoundational approach. IEEE Transactions on Engineering Management. https://doi.org/10.1109/TEM.2023.3316119
AuthorsGhouri, A., Akhtar, P., Venkatesh, V.G., Ashraf, A., Arsenyan, G., Tarba, S.Y. and Khan, Z.
Abstract

This paper presents an examination of the interlocks between knowledge acquisition from social media (KAfSM), organizational microfoundation structure and design (OMFSaD), supply chain innovation (SCI), and operational agility (OA). These interlocks were tested on data collected from 172 managers/directors/CEOs of 96 firms operating in nine manufacturing industry sectors in Malaysia. Our findings suggest that OMFSaD plays a key role when interlinked with KAfSM. Furthermore, OMFSaD is significantly associated with SCI and OA, and SCI significantly correlates with OA and partially mediates the relationship between OMFSaD and OA. Our study’s outcomes are consistent with our understanding of IT‐enabled organizational capabilities—thus contributing to dynamic capability theory—and suggest that KAfSM helps to revamp processes, routines, and business operations in frequently changing environments. In this paper, we draw implications for research and practice.

KeywordsKnowledge through social media, Microfoundations, Supply chain innovation, Operational agility, Dynamic capabilities, Manufacturing industry
Year2023
JournalIEEE Transactions on Engineering Management
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
ISSN1558-0040
Digital Object Identifier (DOI)https://doi.org/10.1109/TEM.2023.3316119
Web address (URL)https://ieeexplore.ieee.org/document/10288118
Publication dates
Print19 Oct 2023
Publication process dates
Deposited23 Oct 2023
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