Loyalty Deviations and the Small Brand Syndrome.
Conference paper
Franke, K, Bennett, DR and Graham, C (2018). Loyalty Deviations and the Small Brand Syndrome. Australian & New Zealand Marketing Academy (ANZMAC 2018). Adelaide, Australia 03 - 05 Dec 2018
| Authors | Franke, K, Bennett, DR and Graham, C |
|---|---|
| Type | Conference paper |
| Abstract | Small brands are often described as niche, i.e. they have a small group of dedicated buyers who buy them frequently. We test that assertion over the short and long-term by analysing the performance of 250 small brands. We find that more than half of all small brands underperform their expected loyalty metrics and only about one in ten achieve higher (niche) loyalty. This loyalty premium does not result in share growth. On the flip side, deficit loyalty does not lead to decline as small brands attract more light buyers than expected. Overall, loyalty metrics for small brands are closely predicted by a double jeopardy (DJ) model. Resources should be directed towards attracting new buyers and not trying to raise the loyalty of existing ones. It is aimed to extend stochastic modelling of brand choice behaviour to the under-researched realm of small brands across multiple sets of data and time. |
| Keywords | Double Jeopardy; Deficit Loyalty; Brand Performance |
| Year | 2018 |
| Accepted author manuscript | License File Access Level Open |
| Publication dates | |
| 03 Dec 2018 | |
| Publication process dates | |
| Deposited | 20 Nov 2018 |
| Accepted | 05 Nov 2018 |
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