Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation

Journal article

Mahmoud, A.B., Alatrash, M., Fuxman, L., Meero, A.A. and Eiad Yafi (2019). Total Quality Management Boosters and Blockers in a Humanitarian Setting: An Exploratory Investigation. SAGE Open. 9 (2). https://doi.org/10.1177/2158244019841919
AuthorsMahmoud, A.B., Alatrash, M., Fuxman, L., Meero, A.A. and Eiad Yafi
Abstract

Utilizing qualitative techniques, this research is aimed at investigating total quality management (TQM) implementation practices within a humanitarian setting. The extensive survey instrument of professionals working for the United Nations (UN) organizations operating in the Middle East is used to reveal TQM use within international nongovernmental organizations (INGOs) that provide humanitarian relief. With the goal of helping organizations to address anticipated difficulties in implementing TQM practices that improve performance of humanitarian interventions, this study identifies and examines the boosters and blockers of successful implementation of the TQM practices. The most prominent themes that were identified relate to availability of funding, management commitment to quality, partnerships and communication channels, and knowledge sharing.

Year2019
JournalSAGE Open
Journal citation9 (2)
PublisherSage
ISSN2158-2440
Digital Object Identifier (DOI)https://doi.org/10.1177/2158244019841919
Web address (URL)https://doi.org/10.1177/2158244019841919
Publication dates
Online08 Apr 2019
Publication process dates
Deposited04 Sep 2023
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Open
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