Examining generational differences as a moderator of extreme-context perception and its impact on work alienation organisational outcomes—implications for the workplace and remote work transformation
Journal article
Mahmoud, A.B., Berman, A., Reisel, W.D., Fuxman, L. and Hack-Polay, D. (2023). Examining generational differences as a moderator of extreme-context perception and its impact on work alienation organisational outcomes—implications for the workplace and remote work transformation. Scandinavian Journal of Psychology. https://doi.org/10.1111/sjop.12955
Authors | Mahmoud, A.B., Berman, A., Reisel, W.D., Fuxman, L. and Hack-Polay, D. |
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Abstract | There is no doubt that extreme contexts (e.g. warzones and pandemics) represent substantial disruptions that force many companies to rethink the way they do business. With so much workforce now working remotely and concerns about resulting work alienation, the question becomes: how can this be translated into the generational divide in workplaces based in extreme contexts? Using COVID-19 as an example trigger of extreme-context experience, therefore, we investigate generation as a moderator of the effects of extreme-context perception upon anxiety leading to alienation with subsequent behavioural outcomes on job insecurity, job satisfaction, and organisational citizenship behaviour (OCB). A time-lagged survey procedure yielded 219 valid responses from a three-generation sample of employees working in multiple service organisations. The data were analysed using partial least squares structural equation modelling (PLS-SEM). Our analysis suggested that intense extreme-context perception led to elevated anxiety and alienation, which, in turn, heightened job insecurity and worsened job satisfaction and OCB outcomes. Finally, during the experience of extreme-context times, generation was found to moderate our model, such that both Generation Y and Generation Z experienced higher anxiety due to extreme-context perception and hence higher job insecurity due to alienation compared to Generation X respondents. Our results endorse the criticality of implementing agile and generationally-non-sectarian management for effectively functioning generationally-diverse workforces in pandemic times. |
Keywords | Extreme Contexts; COVID-19 Perception; Remote Work Transformation; Generational Differences; Work Anxiety; Alienation; Job Insecurity; Job Satisfaction; Organisational Citizenship Behaviour (OCB); Psychosocial Factors; Job Attitudes; Services Sector; Middle East |
Year | 2023 |
Journal | Scandinavian Journal of Psychology |
Publisher | Wiley |
ISSN | 1467-9450 |
Digital Object Identifier (DOI) | https://doi.org/10.1111/sjop.12955 |
Publication dates | |
Sep 2023 | |
Publication process dates | |
Accepted | Jul 2023 |
Deposited | 07 Aug 2023 |
Publisher's version | License File Access Level Open |
Accepted author manuscript |
https://openresearch.lsbu.ac.uk/item/94q66
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Publisher's version
Scandinavian J Psychology - 2023 - Mahmoud.pdf | ||
License: CC BY 4.0 | ||
File access level: Open |
Accepted author manuscript
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