Locus of control as a moderator of the effects of COVID-19 perceptions on job insecurity, psychosocial, organisational and job outcomes for MENA region hospitality employees

Journal article

Mahmoud, A. B., Reisel, W. D., Fuxman, L. and Hack‐Polay, D. (2022). Locus of control as a moderator of the effects of COVID-19 perceptions on job insecurity, psychosocial, organisational and job outcomes for MENA region hospitality employees. European Management Review. 19 (2), pp. 313-332. https://doi.org/10.1111/emre.12494
AuthorsMahmoud, A. B., Reisel, W. D., Fuxman, L. and Hack‐Polay, D.
Abstract

We develop and test an integrated model to understand how individual differences based on internal or external locus of control influence the effects of COVID-19 perceptions on job insecurity, anxiety, alienation, job satisfaction, customer orientation, organisational citizenship behaviour (OCB), and turnover intention among customer service employees within hospitality organisations in the Middle East and North African (MENA) region. The investigation utilises variance-based structural equation modelling to evaluate a sample of 847 subject responses. We found that externally controlled employees are more likely to develop negative emotions resulting from pandemic-triggered job insecurity as well as poorer customer orientation and engagement in OCB due to worsened job satisfaction than those internally controlled. Wholistically, COVID-19 perceptions tend to indirectly hit externally controlled employees’ anxiety, customer orientation, and OCB more intensely than those with internal locus of control.

KeywordsCOVID-19; customer orientation; hospitality industry; job insecurity; job satisfaction; locus of control; MENA region; organisational citizenship behaviour; psychosocial factors; turnover intention; Extreme context; Extreme-context perception
Year2022
JournalEuropean Management Review
Journal citation19 (2), pp. 313-332
PublisherWiley
ISSN1740-4762
Digital Object Identifier (DOI)https://doi.org/10.1111/emre.12494
Web address (URL)https://onlinelibrary.wiley.com/doi/10.1111/emre.12494
Publication dates
Print15 Jul 2022
Publication process dates
Accepted09 Nov 2021
Deposited04 Aug 2023
Accepted author manuscript
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