Who’s more vulnerable? A generational investigation of COVID-19 perceptions’ effect on Organisational citizenship Behaviours in the MENA region: job insecurity, burnout and job satisfaction as mediators

Journal article


Mahmoud, A.B., Hack-Polay, D., Reisel, W. D., Fuxman, L., Grigoriou, N., Mohr, I. and Aizouk, R. (2021). Who’s more vulnerable? A generational investigation of COVID-19 perceptions’ effect on Organisational citizenship Behaviours in the MENA region: job insecurity, burnout and job satisfaction as mediators. BMC Public Health. 21 (1). https://doi.org/10.1186/s12889-021-11976-2
AuthorsMahmoud, A.B., Hack-Polay, D., Reisel, W. D., Fuxman, L., Grigoriou, N., Mohr, I. and Aizouk, R.
Abstract

Background
This paper is an empirical investigation that examines a path model linking COVID-19 perceptions to organisational citizenship behaviour (OCBs) via three mediators: job insecurity, burnout, and job satisfaction. The research examines the path model invariance spanning Generations X, Y, and Z. Three countries in the Middle East and North Africa (MENA) were the focus of the study.

Methods
The data was collected from a sample of employees in service companies (n = 578). We used a Partial Least Square Structural Equation Modelling (PLS-SEM) to analyse the data.

Results
Our findings reveal that COVID-19 perceptions positively predict job insecurity, which positively impacts burnout levels. Burnout negatively predicts job satisfaction. The findings established that job satisfaction positively predicts OCBs. The mediation analysis determined that job insecurity, burnout and job satisfaction convey the indirect effects of COVID-19 perceptions onto OCBs. Finally, our hypothesised model is non-equivalent across Generations X, Y and Z. In that regard, our multi-group analysis revealed that the indirect effects of COVID-19 perceptions on OCBs were only valid amongst younger generations, i.e., Generation Y and Generation Z. Specifically, younger generations are substantially more vulnerable to the indirect effects of COVID-19 perceptions on their engagement in OCBs than Generation X whose job satisfaction blocks the effects of COVID-19 perceptions on OCBs.

Conclusions
The present study extends our knowledge of workplace generational differences in responding to the perceptions of crises or pandemics. It offers evidence that suggests that burnout, job attitudes and organisational outcomes change differently across generations in pandemic times.

KeywordsCOVID-19 perception; job insecurity; burnout; job satisfaction; organisational citizenship behaviour (OCB); generational differences; multi-group analysis; partial-least-square structural equation modelling; MENA
Year2021
JournalBMC Public Health
Journal citation21 (1)
PublisherBMC
ISSN1471-2458
Digital Object Identifier (DOI)https://doi.org/10.1186/s12889-021-11976-2
Publication dates
Print27 Oct 2021
Publication process dates
Accepted2021
Deposited07 Aug 2023
Publisher's version
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Open
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