Measuring PMO Performance – Application of the Balanced Scorecard in a Collaborative Research Context
Journal article
Philbin, S P and Kaur, R (2020). Measuring PMO Performance – Application of the Balanced Scorecard in a Collaborative Research Context. Journal of Modern Project Management. 7 (4), pp. 1-22. https://doi.org/10.19255/JMPM02212
Authors | Philbin, S P and Kaur, R |
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Abstract | This article provides discussion and analysis of the successful deployment by a university-based project management office (PMO) of the balanced scorecard as a performance measurement tool. The research study builds on a supporting literature review on the balanced scorecard along with background material on collaborative research projects. This is followed by a case study investigation of the design and implementation of the scorecard for a university PMO over a 4-year period. Various managerial insights have been generated that have value to project management professionals engaged in the roll-out of a performance measurement system to support the management of research projects. There is a need to carefully adapt scorecard metrics to the academic requirements in regard to the management of a portfolio of research projects. Furthermore, although data collection is necessary for the sustained use of the scorecard to support team operations, it is also important to consider the people or social dimensions when utilizing the scorecard approach. The article also includes specific details on how scorecard’s key performance indicators have been derived through distilling strategic objectives into operational requirements. |
Keywords | Project Management Office; PMO; Balanced Scorecard; Performance Measurement |
Year | 2020 |
Journal | Journal of Modern Project Management |
Journal citation | 7 (4), pp. 1-22 |
Publisher | Mundo Press |
ISSN | 2317-3963 |
Digital Object Identifier (DOI) | https://doi.org/10.19255/JMPM02212 |
Web address (URL) | https://www.journalmodernpm.com/index.php/jmpm/article/view/557 |
Publication dates | |
16 Mar 2020 | |
Online | 16 Mar 2020 |
Publication process dates | |
Accepted | 28 Feb 2020 |
Deposited | 18 Mar 2020 |
Accepted author manuscript | License File Access Level Open |
https://openresearch.lsbu.ac.uk/item/8954z
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Accepted author manuscript
Measuring PMO Performance – Application of the Balanced Scorecard in a Collaborative Research Context (Accepted Version).docx | ||
License: CC BY 4.0 | ||
File access level: Open |
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