The imperative need to develop guidelines to manage human versus machine intelligence
Kennedy, D and Philbin, SP (2018). The imperative need to develop guidelines to manage human versus machine intelligence. Frontiers of Engineering Management. 5 (2), pp. 182-194.
|Authors||Kennedy, D and Philbin, SP|
Machine intelligence is increasingly entering roles that were until recently dominated by human intelligence. As humans now depend upon machines to perform various tasks and operations, there appears to be a risk that humans are losing the necessary skills associated with producing competitively advantageous decisions. Therefore, this research explores the emerging area of human versus machine decision-making. An illustrative engineering case involving a joint machine and human decision-making system is presented to demonstrate how the outcome was not satisfactorily managed for all the parties involved. This is accompanied by a novel framework and research agenda to highlight areas of concern for engineering managers. We offer that the speed at which new human-machine interactions are being encountered by engineering managers suggests that an urgent need exists to develop a robust body of knowledge to provide sound guidance to situations where human and machine decisions conflict. Human-machine systems are becoming pervasive yet this research has revealed that current technological approaches are not adequate. The engineering insights and multi-criteria decision-making tool from this research significantly advance our understanding of this important area.
|Journal||Frontiers of Engineering Management|
|Journal citation||5 (2), pp. 182-194|
|Digital Object Identifier (DOI)||doi:10.15302/J-FEM-2018085|
|28 Jun 2018|
|Publication process dates|
|Deposited||11 Sep 2018|
|Accepted||19 Mar 2018|
CC BY 4.0
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