A Conceptual Framework for Application of Performance Measurement as an Early Warning System in Projects, an Analysis on the Case of the London Ambulance Service Project

Conference paper

Hajikazemi, S., Andersen, B and Krane, HP (2012). A Conceptual Framework for Application of Performance Measurement as an Early Warning System in Projects, an Analysis on the Case of the London Ambulance Service Project. PMI® Research and Education Conference. Limerick, Ireland 15 - 18 Jul 2012
AuthorsHajikazemi, S., Andersen, B and Krane, HP
TypeConference paper
Abstract

This study presents an overview of the concept of early warning signs in projects and explains how a performance measurement system can be
utilized as an early warning signal for avoiding failure. An analysis will be done on the published assessments of a project, the London Ambulance
Service, which failed to fulfill its goals. This analysis has been performed in order to illustrate the feasible problems pertaining to a real case and
its consequences. The rationale behind this selection is not to offer criticism relating to this specific project's performance but to learn
constructively from it and move towards a better practice. A statement has been made that, with application of a performance measurement
system in the project phase, chaos and perhaps total failure in the operational phase could have been prevented. Also, a conceptual performance
measurement system has been proposed, using the main problems in the project phase as a reference for addressing the dimensions of
performance to be measured, objects to be controlled, and the indicators. The overall aim of this paper is to increase understanding of the
concept of early warning signs in projects and offer a possible approach, which can assist project managers in taking timely preventive actions in
order to avoid undesired outcomes.

Keywordsperformance measurement; project failure; early warning signs; conceptual framework; London Ambulance Service
Year2012
Accepted author manuscript
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Publication dates
Print15 Jul 2012
Publication process dates
Deposited06 Mar 2019
Accepted15 Jul 2012
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