Co-production in practice: How people with assisted living needs can help design and evolve technologies and services

Journal article


Wherton, J, Sugarhood, P, Procter, R, Hinder, S and Greenhalgh, T (2015). Co-production in practice: How people with assisted living needs can help design and evolve technologies and services. Implementation Science. 10 (75), pp. 75-. https://doi.org/10.1186/s13012-015-0271-8
AuthorsWherton, J, Sugarhood, P, Procter, R, Hinder, S and Greenhalgh, T
Abstract

© 2015 Wherton et al. Background: The low uptake of telecare and telehealth services by older people may be explained by the limited involvement of users in the design. If the ambition of 'care closer to home' is to be realised, then industry, health and social care providers must evolve ways to work with older people to co-produce useful and useable solutions. Method: We conducted 10 co-design workshops with users of telehealth and telecare, their carers, service providers and technology suppliers. Using vignettes developed from in-depth ethnographic case studies, we explored participants' perspectives on the design features of technologies and services to enable and facilitate the co-production of new care solutions. Workshop discussions were audio recorded, transcribed and analysed thematically. Results: Analysis revealed four main themes. First, there is a need to raise awareness and provide information to potential users of assisted living technologies (ALTs). Second, technologies must be highly customisable and adaptable to accommodate the multiple and changing needs of different users. Third, the service must align closely with the individual's wider social support network. Finally, the service must support a high degree of information sharing and coordination. Conclusions: The case vignettes within inclusive and democratic co-design workshops provided a powerful means for ALT users and their carers to contribute, along with other stakeholders, to technology and service design. The workshops identified a need to focus attention on supporting the social processes that facilitate the collective efforts of formal and informal care networks in ALT delivery and use.

KeywordsHumans; Equipment Design; Communication; Cooperative Behavior; Awareness; Telemedicine; Anthropology, Cultural; Social Support; Aged; Aged, 80 and over; Middle Aged; Home Care Services; Female; Male; Independent Living
Year2015
JournalImplementation Science
Journal citation10 (75), pp. 75-
PublisherSpringer Science and Business Media LLC
ISSN1748-5908
Digital Object Identifier (DOI)https://doi.org/10.1186/s13012-015-0271-8
Publication dates
Print26 May 2015
Online26 May 2015
Publication process dates
Accepted19 May 2015
Deposited27 Nov 2020
Publisher's version
License
File Access Level
Open
Permalink -

https://openresearch.lsbu.ac.uk/item/8v714

  • 22
    total views
  • 13
    total downloads
  • 2
    views this month
  • 1
    downloads this month

Export as

Related outputs

Experiences of Using Pathways and Resources for Participation and Engagement (PREP) Intervention for Children with Acquired Brain Injury: A Knowledge Translation Study
Burrough, M., Beanlands, C. and Sugarhood, P. (2020). Experiences of Using Pathways and Resources for Participation and Engagement (PREP) Intervention for Children with Acquired Brain Injury: A Knowledge Translation Study. International Journal of Environmental Research and Public Health. 17 (23), pp. 8736-8736. https://doi.org/10.3390/ijerph17238736
Green walking groups: a mixed methods review of the mental health outcomes for adults with mental health problems
Swinson, T., Wenborn, J. and Sugarhood, P. (2019). Green walking groups: a mixed methods review of the mental health outcomes for adults with mental health problems. British Journal of Occupational Therapy. https://doi.org/10.1177/0308022619888880
The Handy Approach - Quick Integrated Person Centred Support Preparation.
Risi, L, Brown, J, Sugarhood, PA, Depala, B, Olowosoyo, A, Tomu, C, Gonzalez, L, Munoz-Cobo, M, Adekunle, O, Ogwal, O, Evans, E and Shah, A (2017). The Handy Approach - Quick Integrated Person Centred Support Preparation. BMJ Qual Improv Rep. 6 (1). https://doi.org/10.1136/bmjquality.u214461.w5681
Telecare call centre work and ageing in place
Procter, R, Wherton, J, Greenhalgh, T, Sugarhood, PA, Rouncefield, M and Hinder, S (2016). Telecare call centre work and ageing in place. Computer Supported Cooperative Work: CSCW. 25 (1), pp. 79-105. https://doi.org/10.1007/s10606-015-9242-5
Participation in advanced age: enacting values, an adaptive process
Sugarhood, PA, Eakin, P and Summerfield-Mann, L (2016). Participation in advanced age: enacting values, an adaptive process. Ageing and Society. 37 (8), pp. 1654-1680. https://doi.org/10.1017/S0144686X16000568
What is quality in assisted living technology? The ARCHIE framework for effective telehealth and telecare services
Greenhalgh, T, Procter, R, Wherton, J, Sugarhood, P, Hinder, S and Rouncefield, M (2015). What is quality in assisted living technology? The ARCHIE framework for effective telehealth and telecare services. BMC Medicine. 13 (1), pp. 91-. https://doi.org/10.1186/s12916-015-0279-6
The Day-to-Day Co-Production of Ageing in Place.
Procter, R, Greenhalgh, T, Wherton, J, Sugarhood, P, Rouncefield, M and Hinder, S (2014). The Day-to-Day Co-Production of Ageing in Place. Computer Supported Cooperative Work. 23 (3), pp. 245-267. https://doi.org/10.1007/s10606-014-9202-5
Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare
Sugarhood, P., Wherton, J., Procter, R., Hinder, S. and Greenhalgh, T. Technology as system innovation: a key informant interview study of the application of the diffusion of innovation model to telecare. Disability and Rehabilitation: Assistive Technology. 9 (1), pp. 79-87. https://doi.org/doi.org/10.3109/17483107.2013.823573
What matters to older people with assisted living needs? A phenomenological analysis of the use and non-use of telehealth and telecare
Greenhalgh, T., Wherton, J., Sugarhood, P., Hinder, S., Procter, R. and Stones, R. (2013). What matters to older people with assisted living needs? A phenomenological analysis of the use and non-use of telehealth and telecare. Social Science and Medicine. 93, pp. 86-94. https://doi.org/10.1016/j.socscimed.2013.05.036
The organising vision for telehealth and telecare: Discourse analysis
Greenhalgh, T, Procter, R, Wherton, J, Sugarhood, P and Shaw, S (2012). The organising vision for telehealth and telecare: Discourse analysis. BMJ Open. 2 (4), pp. e001574-e001574. https://doi.org/10.1136/bmjopen-2012-001574
Designing assisted living technologies 'in the wild': Preliminary experiences with cultural probe methodology
Wherton, J, Sugarhood, P, Procter, R, Rouncefield, M, Dewsbury, G, Hinder, S and Greenhalgh, T (2012). Designing assisted living technologies 'in the wild': Preliminary experiences with cultural probe methodology. BMC Medical Research Methodology. 12 (1), pp. 188-. https://doi.org/10.1186/1471-2288-12-188