Why Education and User Feedback Won’t Close the Performance Gap for University Accommodation

Conference paper


Gillich, A, Sunikka-Blank, M and Ford, A (2015). Why Education and User Feedback Won’t Close the Performance Gap for University Accommodation. CIBSE Technical Symposium. London 16 - 17 Apr 2015 CIBSE.
AuthorsGillich, A, Sunikka-Blank, M and Ford, A
TypeConference paper
Abstract

It’s often correctly stated that making buildings work requires an educated and engaged end user. This paper presents results from a study of user feedback in student accommodation. Students that volunteered their energy meter readings used 20% less energy than non-participants. However, this did not change before, during, or after the period of enhanced education and feedback. Furthermore, among those that stated higher awareness of energy issues throughout the study, there were no changes in their energy use habits. While it is no doubt true that education and feedback are useful in addressing the performance gap, this research finds two fundamental challenges to implementing such strategies: 1) most feedback is preaching to the converted, and 2) education does not necessarily correspond to action.

Keywordsbehaviour; education; feedback; social norms; student accommodation
Year2015
PublisherCIBSE
Accepted author manuscript
License
File Access Level
Open
Publication dates
Print16 Apr 2015
Publication process dates
Deposited30 Nov 2017
Accepted01 Mar 2015
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File access level: Open

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