Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Developing high quality decision-making processes are major elements of an organisation’s business process systems success. Accordingly, appropriate decision making business practice techniques are required to ensure that business process systems perform to high standards. The Delphi study technique is well-known for exploring organisational issues and helping to develop a business decision-making process. The Delphi study technique was first developed as a communication
control technique for forecasting based on a panel of experts. Nowadays, the Delphi study technique is also used as a method for resolving important business process management (BPM) issues, make predictions, and develop decision-making
indicators for decision-makers who look to improve their workflow systems policy, procedures, or quality assurance.