Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Conference paper


Warwick, J and Abougrad, Hisham, D A (2017). Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. EAI International Conference on Technology, Innovation, Entrepreneurship and Education. Canterbury Christchurch Business School, Great Britain 11 - 12 Sep 2017
AuthorsWarwick, J and Abougrad, Hisham, D A
TypeConference paper
Abstract

Developing high quality decision-making processes are major elements of an organisation’s business process systems success. Accordingly, appropriate decision making business practice techniques are required to ensure that business process systems perform to high standards. The Delphi study technique is well-known for exploring organisational issues and helping to develop a business decision-making process. The Delphi study technique was first developed as a communication
control technique for forecasting based on a panel of experts. Nowadays, the Delphi study technique is also used as a method for resolving important business process management (BPM) issues, make predictions, and develop decision-making
indicators for decision-makers who look to improve their workflow systems policy, procedures, or quality assurance.

Year2017
Publisher's version
License
CC BY 4.0
Publication dates
Print11 Sep 2017
Publication process dates
Deposited10 Apr 2019
Accepted01 Aug 2017
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https://openresearch.lsbu.ac.uk/item/86xxx

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