Predicting Quality Of Experience For Online Video Systems Using Machine Learning

Conference paper

Dagiuklas, T and Bulkan, U (2017). Predicting Quality Of Experience For Online Video Systems Using Machine Learning. 19th IEEE International Workshop on Multimedia Signal Processing. Luton 16 - 18 Oct 2017 Institute of Electrical and Electronics Engineers (IEEE).
AuthorsDagiuklas, T and Bulkan, U
TypeConference paper
Abstract

As the expansion of the online video broadcasting continues in every area of the modern connected world, the need for measuring and predicting the Quality of Experience for content delivery has never been this important. This demo paper has designed and developed a real-time and continuously trained machine learning model in order to predict QoE for online video systems. For this purpose, a platform has been developed where video content is unicasted to a cluster of users simultaneously while objective video metrics are collected into a database. At the end of each video, each user is queried with a subjective survey about their experience. Both quantitative statistics (video metrics) and qualitative information (user surveys) are used continuously as training data to machine learning model. The overall results show that proposed QoE estimation system provides an average Mean Opinion Score (MOS) precision with an error rate ranging from 12% to 15%. This methodology can efficiently answer the problem of predicting user experience for any online video delivery system, while overcoming the problematic interpretation of subjective consumer experience in terms of quantitative metrics.

KeywordsQoE; Online Video Services
Year2017
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
Accepted author manuscript
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Publication dates
Print16 Oct 2017
Publication process dates
Deposited24 Oct 2017
Accepted25 Jul 2017
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License: CC BY-NC-ND 4.0
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