How can value co-creation create social value as management practice for sustainable water supply projects?.
Esan-Ojuri. O, Mills, G and Seidu, R.D (2021). How can value co-creation create social value as management practice for sustainable water supply projects?. Proceedings of Centre for the Integrated Delivery of the Built Environment (IDoBE) on Uncertainties in the Built Environment: How can we build a resilient future in the new normal?. . LSBU, London. UK 21 - 23 Nov 2021
|Esan-Ojuri. O, Mills, G and Seidu, R.D
Relatively little is known about the concept of social value co-creation as a management practice for sustainable construction projects. Although researchers of value co-creation have expounded it in the context of marketing services, little is investigated in construction projects. This study challenges the traditional bureaucratic management of the delivery of water supply projects and provides the process of joint production of sustainable benefits to end-users. Inductive reasoning, including qualitative research design, were applied to a water supply project. The qualitative stage created social value co-creation features using the purposive sampling of 36 semi-structured interviews analysed using NVIVO 11. The qualitative analysis feature social value co-creation which includes a sense of social unity, end-user empowerment, Behavioural transformation, and knowledge transfer. Recommendations are made on contract design and the procurement of community-based Nigerian water service projects to accommodate service system social value co-creation.
|social value, sustainability, value co-creation, water project management
|Accepted author manuscript
File Access Level
|22 Nov 2021
|Publication process dates
|07 Oct 2021
|06 Jan 2022
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