TripAdvisor of healthcare: Opportunities for value creation through patient feedback platforms
Journal article
Bez, S.M., Georgescu, I. and Farazi, M. (2022). TripAdvisor of healthcare: Opportunities for value creation through patient feedback platforms. Technovation. https://doi.org/10.1016/j.technovation.2022.102625
Authors | Bez, S.M., Georgescu, I. and Farazi, M. |
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Abstract | The objective of this study is to explore new opportunities for hospitals to use patient feedback platforms (i.e., digital platforms on which patients express their opinions on their care journeys). Patient feedback platforms generate an ever-expanding amount of data on patient experience of care that is currently unused by most hospital or their business intelligence unit. We used the methodological approach of netnography on the negative feedback received by one hospital |
Year | 2022 |
Journal | Technovation |
Publisher | Elsevier |
Digital Object Identifier (DOI) | https://doi.org/10.1016/j.technovation.2022.102625 |
Publication dates | |
19 Sep 2022 | |
Publication process dates | |
Accepted | 28 Aug 2023 |
Deposited | 27 Mar 2023 |
Publisher's version | License File Access Level Open |
https://openresearch.lsbu.ac.uk/item/9348x
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