Formality and Informality and the Generation of Occupational Performance: a case study on the commercial service charge

Journal article


Eccles, T. Formality and Informality and the Generation of Occupational Performance: a case study on the commercial service charge. Property Management. https://doi.org/10.1108/pm-01-2021-0006
AuthorsEccles, T.
AbstractPurpose (limit 100 words) The paper utilises formality-informality modelling to examine occupational change, using commercial service charge management as its case study. Design/methodology/approach (limit 100 words) This is a conceptual paper that develops a typology for applying formalisation to occupational change and then utilises historiography to generate a narrative on the evolution of service charge management. Findings (limit 100 words) Formality is seen as a method of improving transparency and performance, as a 'modern' response to a range complaints about professional performance. Whilst real improvement failed to develop, a 'snowball' of continued formalisation remained the perceived solution leading to centralisation of measures of professional performance. Research limitations/implications (limit 100 words) The work is a conceptual paper that develops a historiography on the development of service charge administrative practice. Whilst it relies on objective data and secondary literature, the narrative that is developed is subjective and interpretive. Originality/value (limit 100 words) The conceptual nature of the work offers potential insights into occupational organisation. It suggests that formalising procedures in itself does not improve performance.
KeywordsResearch Paper; service charge; informality; formality; best practice; professionalism
JournalProperty Management
PublisherEmerald Publishing Limited
ISSN0263-7472
Digital Object Identifier (DOI)https://doi.org/10.1108/pm-01-2021-0006
Publication process dates
Accepted15 Mar 2022
Deposited29 Apr 2022
Accepted author manuscript
Licensehttps://creativecommons.org/licenses/by/4.0/
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https://openresearch.lsbu.ac.uk/item/8z81q

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