Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique

Conference paper


Abougrad, H., Warwick, J. and Desta, A. Developing the Business Process Management Performance of an Information System Using the Delphi Study Technique. EAI International Conference on Technology, Innovation, Entrepreneurship and Education. Canterbury Christchurch Business School, Great Britain 11 - 12 Sep 2017 Cham, Switzerland Springer. pp. 195-210 doi:10.1007/978-3-030-02242-6_15
AuthorsAbougrad, H., Warwick, J. and Desta, A.
TypeConference paper
Abstract

Information systems are used to manage an organisation’s business process management (BPM), its operations and performance. Thus, organisations will benefit from systematic processes for evaluating their business information systems with the aim of developing BPM and business information systems performance. The Delphi Study Technique (DST) is a structured business study technique that can be used as a systematic and interactive assessment process based on controlled feedback from business experts, professionals, or others with relevant experience. The Delphi study technique (also known as the Delphi method) has produced significant achievements in evaluating and improving BPM through identifying BPM values to be used as key indicators. This paper describes the essential stages for measuring the performance of an information system by combining the Delphi method and BPM values to improve an organisation’s business performance. The paper provides examples of the use of DST and discusses empirical results from the published literature.

KeywordsBusiness process management; Decision development technique; Delphi method; Delphi study technique; Information systems performance
PublisherSpringer
ISSN1876-1119
Digital Object Identifier (DOI)doi:10.1007/978-3-030-02242-6_15
Web address (URL)https://link.springer.com/chapter/10.1007/978-3-030-02242-6_15
Accepted author manuscript
License
CC BY 4.0
File Access Level
Open
Publication dates
Online16 Mar 2019
Publication process dates
Accepted11 Sep 2017
Deposited03 Oct 2019
Book titleEAI International Conference on Technology, Innovation, Entrepreneurship and Education
ISBN978-3-030-02242-6
978-3-030-02241-9
Page range195-210
Place of publicationCham, Switzerland
SeriesLecture Notes in Electrical Engineering
Permalink -

https://openresearch.lsbu.ac.uk/item/8818x

Accepted author manuscript

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